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Frequently Asked
Questions

General Questions

Why should I support BuzzFeed News?

Reporting big stories with impact is simply time-consuming, expensive work. That’s why other newsrooms have cut back on journalism staff, while some have erected a paywall that means only those who can afford to pay get access to quality news. We’re determined not to let either of those happen here as we bring you fearless reporting on stories you care about, and keep our journalism free to all. Read more about BuzzFeed News here.

What do BuzzFeed News members get?

Our members help us provide quality news and expose secrets that change lives. We’ll send you member-only emails about our biggest stories, impact we achieve together, and new projects. We’ll also ask for your feedback and ideas. If you join up front for a full year membership, we’ll send you a special gift annually.

Are you going to charge to view your articles?

No. We were born of the open web, and reporting to the widest possible audience is in our DNA. As our CEO Jonah Peretti has stated time and again, paywalls are bad for democracy. We’re very focused on building a strong business around news, which includes advertising you see on our pages, exciting new shows on Twitter, Netflix, and Facebook, and support from our members.

Where does money from BuzzFeed News members go?

100% of the money we make in proceeds from members goes into BuzzFeed News. A lot goes into reporting the news: A staff of 250 reporters and editors and the offices they work in, plus travel, legal expenses, and security to support their reporting.

Membership Questions

What are my membership options?

Join for $5 a month or pay $100 upfront for a yearly membership (and we’ll send you a special gift annually).

When will I be charged for my membership?

  • Monthly members: Your initial payment when you join is your first month’s payment. Then you’ll be charged on the same calendar day of each subsequent month.
  • Yearly members: You’ll be charged immediately when you join, then on the same calendar date each year going forward.

When will I receive my gift?

Gifts will begin delivering in early December 2018, holiday delivery is not guaranteed. If you have any updates to your shipping address prior to shipment, please email us at newsmembership@buzzfeednews.com.

What is your cancellation policy?

  • Monthly members: You can cancel any time.
  • Yearly members: Pre-paid memberships are renewed yearly. If you cancel your membership, you’ll stay a member for the rest of the 12 months you joined for, but your account will not automatically renew for another year once that ends.

What is your refund policy?

Memberships are final sale and non-refundable. You are welcome to cancel anytime.

How do I cancel my membership?

You can cancel your subscription at any time. If you do choose to cancel, you may do so in your Account Dashboard. You can access your account by clicking here.

Once you've logged into your account, follow these steps:

 - Chose to manage your “monthly subscription” or “annual subscription”

 - To cancel a monthly subscription, chose “Cancel” under “Actions”

 - To cancel an annual subscription, chose “Manage” and then “Cancel Order”


If you are having trouble canceling your subscription, send us an email at newsmembership@buzzfeednews.com.

Can I gift a membership to a friend slash my mom?

We currently don’t have a gift option, but ask your mom to support BuzzFeed News 😀

What if I want to give more?

We’re only able to accept contributions through our membership program right now. The best way to contribute more is to spread the word and ask a friend to become a BuzzFeed News member too.

My gift hasn’t arrived. What do I do?

If your gift is being returned to us for any reason, our customer support team will reach out to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item.


Incorrect Address

If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once it's returned to us, we can send out a replacement.


Lost or stolen orders

We ship with only the most reliable carriers. We ask that you first contact the carrier assigned to your delivery and see if they have any insight. If they are unable to assist, please email us at newsmembership@buzzfeednews.com so we can work with you to resolve this.

Billing Questions

What are my payment options?

We accept Visa, MasterCard, American Express and other major credit cards. We cannot split payments between credit cards. We do not accept cash, check, Venmo, or money orders. Please note orders are subject to review.

How do I update my credit card info or shipping address?

Please send us an email at newsmembership@buzzfeednews.com and someone from our customer service team will assist you.

Will you sell my personal info?

No way.

Can you accept international payment?

For now, we’re only set up to support Yearly Memberships for shipping addresses based in the US. If you're based outside the US and still want to become a member, you may sign up for a Monthly Membership.

If I have more questions, who should I contact?