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Membership Questions

My gift hasn’t arrived. What do I do?

Posted by David Parnes on

If your gift is being returned to us for any reason, our customer support team will reach out to confirm a new address once the item arrives back at our warehouse. If we are able to make contact we will re-ship your item. Incorrect Address If the shipping address on your order is incorrect or incomplete, please note that we cannot change the delivery address after an order has been shipped. If the item is undeliverable, once it's returned to us, we can send out a replacement. Lost or stolen orders We ship with only the most reliable carriers. We...

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